Returns and Refunds
Order cancellation
All orders can be cancelled before they are processed. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the processing and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping.
To make a replacement order, we will need the following:
- Customer's name and email.
- The order number
- Picture of wrong/ damaged item.
- Changes necessary to correct/make replacement order, ie: color, size, style, etc
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.